Return & Refund Policy

1. Shipping Policy

Ships Time
Orders received will be processed and delivered to your door step within 3-5 working days via local courier. For deliveries out of Malaysia, it will be within 30 days.

Shipping Coverage
Orders are shipped worldwide. We do not ship to P.O. Box address.

Shipping Cost
We offer free shipping within Peninsular and East Malaysia for purchases amounting to RM80 and above. Additional charges will be incurred for delivery outside of Malaysia.
 

2. Refund Policy

We shall refund you if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable

If we have shipped the products to you, we offer a 14-day refund (from received date) for our products. Email your intent for a product return to sales@bag2u.com.my. Once we’ve approved your return request,  please ship the product(s) back to us on your own cost and we’ll refund  to you except for the transaction fees charged which is non-refundable

To return your products, please send the whole product(s) back with its original packaging to:

Bag2u.com

Lot 8, Batu 10, Lebuhraya Persekutuan,

Sungai Way Free Trade Industrial Zone,

47300 Petaling Jaya, Selangor


3. Privacy Policy

We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.

Uses of Information
You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:

  • To deliver products that you purchase from our website.
  • To inform and update you on the delivery of the product and for customer support purposes;
  • To provide you with relevant product information;
  • To process your orders and to provide you with the services and information offered through our website and which you may request;
  • To allow us to administer your registered account with us;
  • To conform to legal requirements or comply with legal process;
  • To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by eGHL (www.e-ghl.com).
  • The personal information we collect may include your:
    Name
    Contact Number
    Delivery Address
    Email Address


4. Arctic Hunter 3 years Warranty

Customers are required to register their purchases of Arctic Hunter bags on Bag2u.com's website under Warranty Registration link with the necessary information to enjoy the warranty. Customers are required to retain the original receipt at the point of purchase throughout the warranty period. Any warranty claim without proof of receipt will not be entertained.

Email your intent for warranty claims and a copy of original receipt to sales@bag2u.com.my with visual proof of the bag's condition. Once we've confirmed the defect and approved the warranty claim, please ship the product(s) back to us at your own cost. The warranty process may take 30 to 90 days to complete.

The 3 years warranty covers:

  • Zip Spoilage
  • Torn Strap
  • Buckle Malfunction

Wear & Tear is not included.

To return your products, please send the whole product(s) back with its original packaging to: 

Bag2u.com

Lot 8, Batu 10, Lebuhraya Persekutuan,

Sungai Way Free Trade Industrial Zone,

47300 Petaling Jaya, Selangor


Tel: 03-7866 0088

After the warranty process, we would ship the bag back to customer using courier service or customer would need to self pick up. Shipping charges will be borne by customer in this matter.

 

5. Blue Mountain 3 years Warranty (Luggage)

Customers are required to register their purchases of Blue Mountain Luggage on Bag2u.com's website under Warranty Registration link with the necessary information to enjoy the warranty. Customers are required to retain the original receipt at the point of purchase throughout the warranty period. Any warranty claim without proof of receipt will not be entertained.

Email your intent for warranty claims and a copy of original receipt to sales@bag2u.com.my with visual proof of the bag's condition. Once we've confirmed the defect and approved the warranty claim, please ship the product(s) back to us at your own cost. The warranty process may take 30 to 90 days to complete.

The 3 years warranty covers:

  • Zip Spoilage
  • TSA Lock
  • Body Crack

Wear & Tear is not included.

To return your products, please send the whole product(s) back with its original packaging to: 

Bag2u.com

Lot 8, Batu 10, Lebuhraya Persekutuan,

Sungai Way Free Trade Industrial Zone,

47300 Petaling Jaya, Selangor


Tel: 03-7866 0088

After the warranty process, we would ship the bag back to customer using courier service or customer would need to self pick up. Shipping charges will be borne by customer in this matter.

Information Security
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.

Changes to the Privacy Policy
We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us.

Please do not hesitate to contact us for any inqueries you may have.

Bag2u Careline: +601 111 666 999 (SMS / WhatsApp / WeChat)
E-mail: sales@bag2u.com.my

Or visit us at:

Bag2u.com

Lot 8, Batu 10, Lebuhraya Persekutuan,

Sungai Way Free Trade Industrial Zone,

47300 Petaling Jaya, Selangor